Shipping and Returns

Refund Policy

Revocation right (Inside European Union)

Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons

The revocation period is fourteen days with effect from the day, on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly.

In order to exercise your revocation right, you must inform us (Modam GmbH, Brook 6, 20457 Hamburg, Telephone number: +49 (0)40 360 911 20, E-Mail address: [email protected]) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

We bear the costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

    The revocation right is not available for contracts:
  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

– To Modam GmbH, Brook 6, 20457 Hamburg, [email protected]

– I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)/p>

– Ordered on (*)/ received on (*)

– Your name

– Your address

– Your signature (only necessary if printed on paper)

– Date

(*) Cross out the incorrect option.

Delivery terms

Due to our cooperation with our partners TNT and UPS, we are able to deliver our carpets worldwide. Orders which we receive until 2 pm of a working day will be prepared and/or delivered the same day to our shipping partners. All in all delivery time takes about 1 to 4 working days. Our partners deliver the shipments on business days between 9 am and 5 pm. In case you are interested in the delivery regulations for your country, you can choose your country on the list below for further information:


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